+44 20 8299 9983

UK Shipping Costs

New Shipping Prices

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We Are Open for Business as Normal

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Free Delivery on Orders Over £100 (Mainland UK Only)

 

We are able to socially distance while working and are open for business as usual.

 

To ensure our customers receive secure and safe delivery of their orders we are now using DPD couriers to deliver our parcels throughout the UK.  Unfortunately, this does mean an increase in shipping costs for orders under £100 (Mainland UK only) to £4.50.  It also means that we now have to charge a flat shipping fee of £17.00 for a 2-day courier service to non-mainland UK addresses.  Huge apologies for the increase in shipping cost in these difficult times.

 

DPD couriers provide a superior, faster, tracked service.  They no longer require customers to sign for parcels and may take a photo of delivery instead.  They will drop you a text or email once they have picked up your parcel, and also your tracking number and delivery ETA with delivery window.

 

If you can, put the parcel aside for a few days (3 days is, by our current understanding, optimal) and / or wash your hands thoroughly after handling.

 

Wishing you the best,

 

Malini

Antidote Team

 

For mainland UK, orders under the value of £100.00 will be charged at a flat rate of £4.50.  We have kept orders over the value of £100.00 free of P&P charges.

 

For non-mainland UK destinations, shipping will be charged at a flat rate of £17.00 for a 2-day courier service.

 

Orders are typically dispatched within 24 hours of placing (excluding weekends, holidays etc.).  We will send you an email confirming that we have received and are processing your order and you will receive an email by our couriers to confirm pick, together with your tracking number and an estimated time of arrival so you can monitor the progress of your parcel.

 

If there are any delays dispatching your order we will let you know.

 

If you have any questions, please do not hesitate to drop us a line at antidotehealth@gmail.com or call on 020 8299 9983 / 0800 731 8294.

 

International Shipping

 

We are Open for Business as Normal

 

We are able to socially distance while working and are open for business as usual.

 

To ensure our customers receive secure and safe delivery of their orders we are now using DPD couriers to deliver our parcels throughout Europe.  Unfortunately, this does mean an increase in shipping costs, particularly effecting smaller, lighter orders.  Huge apologies for the increase in shipping in these difficult times.

 

DPD couriers provide a superior, faster, tracked service.  They no longer require customers to sign for parcels and may take a photo of delivery instead.  They will drop you a text or email once they have picked up your parcel, and also your tracking number and delivery ETA.

 

If you can, put the parcel aside for a few days (3 days is, by our current understanding, optimal) and wash your hands thoroughly after handling.

 

Wishing you the best,

 

Malini

Antidote Team

 

Reclaiming VAT on Orders Sent to Non-EU Countries

 

If you are a customer who resides outside of the EU and the delivery address is outside of the EU we can refund the VAT of 20% that we are required to add to your order.

 

Please email us at antidotehealth@gmail.com so we can action a refund.