New Lower Shipping Prices
At Antidote we endeavour to keep our postage and packaging costs to a minimum. We do not charge a packing or handling fee and postage is heavily subsidised.
For the UK, prices start at £2.95 and are capped at £3.50. Orders over £100 are free of P&P charges.
**Orders are typically dispatched within 24 hours of placing (excluding weekends, holidays etc.). Or, more accurately, before end of next working day. Most orders placed before 1pm are dispatched the same day. We will send you an email confirming dispatch together with a tracking number where applicable so that you can monitor the progress of your parcel**.
If there are any delays dispatching your order we will let you know.
Orders are sent using Royal Mail first class, Royal Mail first class Signed For or by courier service. Parcels will typically take 1-2 (working) days and 1 day respectively to UK mainland destinations. UK non-mainland destinations may take a day longer.
If you have any questions, please do not hesitate to drop us a line at email@example.com or call on 020 8299 9983 / 0800 731 8294.
International shipping costs are charged by weight. You can easily calculate your shipping costs before confirming your order by clicking on View Cart or Checkout at the top right hand side of the page, and then click on Calculate Shipping at the bottom of the page and select your country.
Orders to European countries will be sent using Royal Mails Tracked and Signed service, who “aim to deliver to Europe within 3-5 working days”*, or by courier service, which can take from 2-3 working days*.
If you would like delivery to a country not listed on our website, please email your order requesting a quote for shipping to firstname.lastname@example.org or call on +44 20 8299 9983. We ship worldwide.
Orders are typically dispatched within 24 hours of receiving / before end of next working day. We will send you an email confirming dispatch together with a tracking number so that you can monitor the progress of your order. If there are any delays dispatching your order we will let you know.
*Typically Monday to Fridays, excluding weekends and national holidays.
Reclaiming VAT on Orders Sent to Non-EU Countries
If you are a customer who resides outside of the EU and the delivery address is outside of the EU we can refund the VAT of 20% that we are required to add to your order.
Please email us at email@example.com so we can action a refund.
*Please note that these are estimated delivery times, and sometimes can take longer.