At Antidote we endeavour to keep our postage and packaging costs to a minimum, and our shipping charges are subsidised.
International shipping costs are charged by weight. You can easily calculate your shipping costs before confirming your order by clicking on View Cart or Checkout at the top right hand side of the page, and then click on Calculate Shipping at the bottom of the page and select your country.
Orders to European countries will be sent using Royal Mails Tracked and Signed service, who “aim to deliver to Europe within 3-5 working days”*, or by courier service, which can take from 2-3 working days*.
If you would like delivery to a country not listed on our website, please email your order requesting a quote for shipping to firstname.lastname@example.org or call on +44 20 8299 9983. We ship worldwide.
Orders are typically dispatched within 24 hours of receiving / before end of next working day. We will send you an email confirming dispatch together with a tracking number so that you can monitor the progress of your order. If there are any delays dispatching your order we will let you know.
*Typically Monday to Fridays, excluding weekends and national holidays.
Reclaiming VAT on Orders Sent to Non-EU Countries
If you are a customer who resides outside of the EU and the delivery address is outside of the EU we can refund the VAT of 20% that we are required to add to your order.
Please email us at email@example.com so we can action a refund.
*Please note that these are estimated delivery times, and sometimes can take longer.