6. Cancellation and Returns policy
6.1 We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
6.2 In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us in writing. You must arrange for return of the goods and bear the cost of doing so.
6.3 Goods should be returned unopened with the inner and outer seals intact and in a re-saleable condition.
6.4 In the case of perishable items you do not have the right to cancel the contract. Should you wish to cancel your order we shall be entitled to charge you in full for an amount equal to the price of any perishable items contained in your order.
6.5 Please notify us of cancellation and changes to your order by sending an email to info@antidotehealth.co.uk. If your order has not been processed then it will be possible to cancel or amend the order as requested. However if the order has been processed and dispatched, then you may wish to return the items in accordance with our returns policy.
6.6 If the above criteria regarding our cancellation and returns policy have been met, any refund due will be applied to the payment card used less any deduction for postage and packing.
12. Defective or damaged goods
12.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing or by phone of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that are not of satisfactory quality or arrange for the delivery of replacement goods, provided that you notify us within 2 days of delivery of the goods. We will arrange with you for the return of the goods..
12.2 Any damaged parcels or breakages must be notified to us within one day of receipt of the goods.
12.2 We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.